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Refund Policy

Last updated: March 2026

1. Overview

This refund policy outlines the conditions under which refunds may be processed for various products and services offered through the ArthOne platform.

2. P2P Lending Investments

P2P lending investments are subject to the terms of the respective RBI registered NBFC-P2P platform. Once deployed to borrowers, funds cannot be recalled before the maturity period. Pre-mature withdrawal options, if available, are governed by the lending platform's terms and may attract penalties.

3. Unlisted Shares

Unlisted share transactions are final once executed. Refunds are not applicable after shares have been transferred to the buyer's demat account. In case of failed transactions where shares could not be transferred, the full amount will be refunded within 7-10 business days.

4. Mutual Fund Investments

Mutual fund redemptions are processed as per the Asset Management Company's (AMC) terms:

  • Open-ended funds can be redeemed as per the scheme's exit load structure
  • ELSS investments have a mandatory 3-year lock-in period
  • Redemption proceeds are credited within 1-3 business days depending on the fund type
  • SIP cancellations can be requested at any time for future installments

5. Loan Products

Loan processing fees, once charged, are non-refundable unless the loan application is rejected by the lending institution. In case of loan rejection, applicable processing fees will be refunded within 15 business days.

6. Partner Commissions

Partner commissions are paid on confirmed transactions. In case of investment reversals or cancellations, the corresponding commission may be adjusted from future payouts.

7. Platform Service Fees

Any service fees charged by ArthOne are non-refundable once the service has been delivered. For services not yet rendered, a full refund will be processed within 7 business days.

8. How to Request a Refund

To request a refund, please contact our support team:

  • Email: support@arthone.com
  • Include your name, registered mobile number, transaction ID and reason for refund
  • Refund requests are processed within 7-15 business days after approval

9. Refund Method

All approved refunds will be credited back to the original payment method. Bank transfer refunds typically take 5-7 business days after processing.

10. Contact

For any refund-related queries, reach out to us at support@arthone.com.